Best practice à la Française

As consultant you get used to tackle poor practices: lacking communication, weak leadership, plans that never get executed, messy processes, improvable customer service, and so on. No matter what industry and what company size – I see a great room for improvement everywhere.

You guess now how keen I am on finding really good practices and sharing them with my readers. Here you go: a week ago, I found an enterprise where ...

• ... the customer is really in the center of all efforts. No single point of contact, but all staff cares about each client. Prospects are approached professionally and turned irreversibly into clients;
• ... the staff is highly motivated and focused. All of them share the efforts without (seemingly) any written plan;
• ... efficiency and effectiveness are outstanding: processes are transparent to all employees, and tasks are executed quickly and with high quality.

And on top of all that, it's a funny and relaxed atmosphere. Mark the address for your next trip to Savoie, in France: La Bolée, rue de l'Isle 14, Annecy.

Bon appétit.

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