It is your choice!

Are you leading an organization or a department? If the answer is yes, then you have customers, internal and external.

Everything you do is for your customers.

Imagine if they suddenly disappeared. All of your reasons for work vaporize, too. Your results, all the outcomes of your company—it would all be for nobody, for nothing.

This seems obvious, but I often wonder how customers are treated—internally and externally.

The typical mistakes include, but are not limited to, the following:

• No immediate attention (message: “You are not as important as the internal stuff I am currently dealing with.”)
• No listening to the customers’ real needs (message: “I am not interested in what you need, but I want to sell my products.”)
• No consistent service level (message: “We do not really know what to do with customers; in fact, they are more a burden than our raison d’être.”)

As a leader, it is simply your choice to let things go or to really care about your customers. Click here to get some ideas for improvement from one of our recent blog posts.

In your daily task prioritization, always put your customers and all related processes first. No excuses.

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© Copyright by New Pace Consulting SA, 2011. All rights reserved.

Update on Mon, April 23, 2012 at 16:31 by Volkmar Völzke

Confirmation by Harvard Business Review: Click here.