Is BPM another type of software?

No. Business Process Management (BPM) is an organised group of activities aimed at effective and efficient management of business processes in organisation. It is a customer-oriented, end-to-end and cross-functional management approach as opposed to management of single functional units. Key parameters for successful management of business processes include:

• Transparency
• Clear goals aligned to the strategy
• People involvement
• Simplicity whenever possible
• Process ownerships with alignment to the reward system
• A lean BPM governance system to ensure sustainability

Although Business Process Management can be supported by appropriate software (usually called BPMS, S for “suite”), it is not an IT term itself and should not be conceived as such. The implementation of an IT tool or system does not change any process by default.