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Richard Nordstrom, Managing Director North America, OnAir

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« Isn’t Business Process Management too much planning and too little doing? | Main | What do you mean by “process”? (We have organizational structure, people, IT and many projects…) »
Wednesday
Mar312010

We have already documented all processes. What additional value do your services provide?

Simply saying our services ensure the full return on the investment of process documentation.

Process documentation is a first step to effective process management.  So, what’s next? How do you use the material? What effect has the documentation on your business?

Obviously, any business process only contributes to the achievement of organisation’s objectives if it is really executed. Sounds simple, but here is the main weak point of operations management. Real process execution means leaving the documentation universe and digging into real day-to-day business of people. All investments into process documentation are waste of money and effort if the processes are not “lived“ as designed.

For us, ensuring that process documentation is used to generate business impact is an integral part of sound process management – albeit some people would call it “going an extra mile”. 

For the physicians of you: This process can be compared to converting potential energy into kinetics.

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