What do you mean by “process”? (We have organizational structure, people, IT and many projects…)

Business process is an organized group of related activities that together create customer value. That is our preferred definition given by Michael Hammer. 

Business processes run in each organisation—always and everywhere—even though they may be not defined, documented, or communicated.  Like links in a chain, every step in the process must work. Failure can occur at any point in the journey.

Examples of processes are lead generation, marketing and sales, delivery, financial reporting etc.

Business processes link all activities in an organisation–no matter which size, industry, structure. They are the glue that keeps everything together–and like glue business processes need to stick the right things together and let others flow seamlessly. The performance of business processes has a tremendous impact on the organisations' performance. That is why the effective management of business processes has such a high importance for each and any organisation.