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We define Business Process Management in reference to Harmon, 2005 as "a management discipline focused on improving sustained corporate performance by managing a company’s business processes."
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Business process management (BPM) is a systematic approach to making an organization's workflow more effective, more efficient and more capable of adapting to an ever-changing environment.The goal of BPM is to reduce human error and miscommunication and focus stakeholders on the requirements of their roles.